Frequently Asked Questions
Questions from international members
Can I pay with an international credit card?
Yes. Visa, Mastercard, and American Express are accepted from any country. Pro is $5/month and Premium is $15/month. Payments are processed securely via Stripe. No hidden fees.
Is the content available in English?
Yes. All 67 distillery profiles have English pages. The AI concierge KANADE responds in English on all plans. Our guide section covers single malt, blended, grain, mizunara oak casks, the 2024 labeling standard, NAS expressions, and craft distillery profiles — all in publication-quality English.
Can I cancel anytime?
Yes. Cancel anytime from your account settings. You will not be charged after cancellation. Your access continues until the end of the current billing period. No cancellation fees, no questions asked.
What is an AI credit?
One credit = one short AI response (up to ~120 characters of output). Longer answers consume 2–3 credits. Free plan: 5 credits/month. Pro: 100/month. Premium: 300/month. Credits reset on the 1st of each month. Premium members can purchase additional credits if needed.
I want to visit distilleries in Japan — which plan helps most?
Pro is ideal for distillery tourism. Ask AI KANADE "Which distilleries near Kyoto offer English tours?" or "Is Chichibu open for visitors?" Get personalized advice covering all major tour-accessible distilleries: Yamazaki, Hakushu, Yoichi, Fuji Gotemba, Nagahama, and more.
Can I change or upgrade my plan later?
Yes. Upgrade any time and the change takes effect immediately. Downgrade takes effect at the next billing cycle. You can switch between plans freely from your account settings.
Is Terroir HUB WHISKY affiliated with any distillery or whisky brand?
No. Terroir HUB WHISKY is an independent database operated by FOMUS LLC (Japan). We are not affiliated with, sponsored by, or endorsed by any distillery or whisky brand. All data is sourced from public official sources only.